You were probably as busy as we were yesterday, dealing with the Amazon outage and hoping that your customers would still get their packages in time for the holidays. When outages like this happen, it reminds us how important it is to connect with customers outside of AWS if at all possible.

Amazon Web Services experienced a widespread outage on Tuesday, impacting thousands of users on different websites and streaming platforms.

AWS provides cloud computing services to many governments, universities and companies. The outage impacted Amazon’s ability to give regular updates while it addressed the problem.

“We are seeing the impact to multiple AWS APIs in the US-EAST-1 Region,” a notice on Amazon Web Services’ status webpage reads. “This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates.”

The notice later said the root cause had been identified and Amazon was “actively working towards recovery.”

“We have identified [the] root cause of the issue causing service API and console issues in the US-EAST-1 Region and are starting to see some signs of recovery. We do not have an ETA for full recovery at this time.”

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